Frequently asked questions (FAQ)
Here you’ll find answers to the most common questions about how the repair works, how to send your device, what happens to your data and what warranty you get.
Frequently asked questions (FAQ)
Most devices are repaired within 1–2 business days after we receive them. If parts need to be ordered or the issue is more complex, we will inform you about the estimated time in advance.
Yes. We work remotely – devices can be sent to us by courier or parcel terminal from anywhere in Lithuania. You can track the repair process online with photos and status updates.
Diagnostics is usually free if you agree with our repair offer. If the repair is not carried out or the device is not worth fixing, we always inform you about any possible diagnostic fees in advance.
We provide a warranty for both the repair work and the parts used. The duration depends on the service type and the selected part (original or high‑quality replacement). The exact warranty period is specified before the repair and in your documents.
We always try to preserve your photos, contacts and other important data. If there is a risk that data might be lost during the repair, we inform you in advance and can offer data recovery or backup options.
If your device got wet, do not turn it on, do not charge it, do not dry it with a hairdryer and do not put it in rice. Contact professionals as soon as possible – early cleaning and drying of the board helps to avoid corrosion and irreversible damage.
You can send your device via your preferred courier service or parcel terminal. After you register the repair, we send you shipping details and instructions, and on the “How to pack the device” page you’ll find tips for safe packaging.
Yes. Before we start any work, we always agree on the repair price and possible scenarios (for example, original or replacement part). If additional issues are discovered during inspection, we do not proceed without your approval.