Free shipping
Send your device free of charge with Omniva.
Simple repair handover
How to send your device for repair?
Register the repair online, receive an Omniva shipment code and safely hand over your device in just a few steps. You can track the entire repair online.
Online repair tracking
Follow the repair progress in real time.
Safe repair
Your device will be professionally repaired and returned safely.
7 clear steps
From registration to repair tracking
You receive clear instructions at every stage, making the handover quick and secure.
01
Register the repair online
Select the device manufacturer, model and required repair service. Complete the registration form and confirm the repair. You will then receive a repair number and all shipment details.
02
Receive the Omniva shipment code and label
After registration, we email your Omniva shipment code, shipping label and repair tracking details. If you cannot see the message, check your spam folder.
03
Pack the device safely
Pack the device so it is protected from damage during transport. We recommend removing the SIM card and cases and backing up important data.
04
Attach the shipping label
Print the Omniva shipping label received by email and attach it securely to the parcel. Make sure the QR code and barcode remain uncovered.
05
Place the parcel in an Omniva locker
Place the packed and labelled parcel in any convenient Omniva parcel locker. Use the shipment code received during registration.
06
Want the fastest delivery?
For the fastest handover, leave the parcel in the Omniva locker at Laisvės pr. 26, Vilnius. We can collect it sooner and start the repair earlier.
07
Track the repair online
Once we receive the device, you can follow diagnostics, repair progress, technician notes, replaced-part photos, the invoice and return information in real time.
Track repairReady when you are
Ready to hand over your device?
Register the repair online and receive all shipment details within minutes.
Frequently asked questions
What should you know before shipping?
Is shipping free?
Yes. Shipping with Omniva is free of charge.
How long does delivery take?
Usually one business day.
Can I deliver the device myself?
Yes. You can leave the parcel in the Omniva locker at Laisvės pr. 26, Vilnius.
How do I track the repair?
Use the repair number received during registration.
Will I receive notifications?
Yes. We will email you about every repair stage.